Shipping & Receiving

NATIONAL SHIPPING: Northwest Coffee Supply provides full domestic US shipping through FedEx Ground, UPS, USPS and partner freight carrier service. The average delivery time ranges from 2-5 business days (not a guaranteed time frame) after our standard 24-48hr processing requirement. Should your purchase arrive to you damaged or if you are not completely satisfied with your selection, please refer to our Credits & Returns policy to learn more.

SHIPPING RATES: Online shipping charges are estimated and do not account for multiple packages, oversized items, freight requirements or insurance. Actual shipping charges will be calculated when your order is processed. Should there be an significant increase, you will be contacted by one of our Customer Care representatives. If there’s additional savings discovered, this will be credited back to your order.

COLD HOLDING & PERISHABLE

Keep Cold Items which require specific temperature control, such as frozen or refrigerated.

Local Only Items which are only available within local (WA/OR) delivery zones.

We do not ship cold holding or highly perishable items (expires within 5 days) at this time. This includes but not limited to dairy products, frozen foods, non-frozen baked goods, refrigerated deli items etc. Items that do not qualify for domestic shipping will be removed from your order and shipping charges adjusted accordingly.

EQUIPMENT & OVERSIZE

Special Order Non-stock items requiring up to two weeks delivery time.

Online shipping charges do not account for oversize items or possible extra insurance requirements. Final shipping charges for oversize purchases will be calculated when your order has been processed. Should there be a significant increase in shipping costs, your order will be held and one of our Customers Service representatives will contact you to discuss options. Should your selection require palatalization, weighs in excess of 70lbs, or measures more than 72 inches for a single box, the shipment may require a freight carrier. A large commercial semi-trailer will be required for delivery and either a loading dock, forklift or lift gate service will be needed. Should your purchase require any of these special delivery options, we will contact you to determine the best possible solution for your needs.

WILL CALL & RECEIVING

You may request to pickup your order directly from our Fulfillment Center by selecting “Will-Call” at checkout. All will-call orders must be submitted by 12pm, two business days before you plan to pickup.

Pick-Up Hours: 10am-2pm (Mon-Fri)

Receiving Hours: 8am-4pm (Mon-Fri) – Call to Schedule if ETA is Outside this Time

Address: 2750 Williamson Place, Suite 156, DuPont, WA, 98327

Phone: 253-293-1300 (ext.2)